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• 3.0 GHz or faster Pentium 4 or equivalent processor
• at least 1 GB RAM
• at least 60 GB hard disk
• 10/100 Mbps Ethernet
• 56 Kbps modem (optional)
• CD-RW, or combo drive
• Windows XP Professional Service Pack 2
• 32 MB Video RAM (e.g., NVIDIA, ATI)

Laptop Minimum Requirements

• 1.6 GHz Pentium M, 2.4 GHz or faster Pentium 4,or equivalent
• at least 512 MB RAM or higher
• at least 30 GB hard disk
• 10/100 Mbps Ethernet
• 56 Kbps modem (optional)
• 802.11b/g wireless
• CD-RW, or combo drive
• Windows XP Professional Service Pack 2
• 32 MB Video RAM (e.g., NVIDIA, ATI)

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For returns and exchanges:

• A valid OU ID Card must be presented with the original purchase receipt.
• Returns must be made within 10 business days of purchase.
• Unopened hardware and software in the original packaging are eligible for a return with full refund.
• The OU IT Store will replace defective software free-of-charge within 10 business days of pick up or date on purchase receipt. We do not offer refunds on damaged or lost products (see Warranty Info).
• Software absent the activation code is not eligible to be returned.
• There is a 15% restocking fee on supervisor-approved returns of opened hardware.
• No cash refunds. Refunds must be made using original payment method.
• We reserve the right to refuse payment by charge to a Bursar account.
Exchanges and Returns can be made at the IT Store located on 1305 S. Jenkins Ave, Norman, OK 73072. Any merchandise missing the Universal Product Code (UPC) is not eligible for return.

• Any purchase delivered via FedEx or campus delivery
• An Enhanced Service Agreement

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How do I return an item?
Returns and exchanges can only be made at the Felgar Service Center located at 865 Asp Ave., Felgar Hall 300, Norman, OK 73019-1053.

This policy applies only to purchases made directly from ITstore.ou.edu. If you made a purchase from one of our partner sites, check your packing slip or the Web site of that partner for return or exchange information. Items purchased from a partner site may not be returned or exchanged through the IT Store.

Store
Avoid shipping charges and receive a refund more quickly by returning online orders at Felgar Service Center.
• Your packing list/receipt and ID are required.
• Include all original packing materials, manuals and accessories with the product to avoid any additional fees.
• Returns of gift with purchase items, quantity discounts and bundle purchases have specific guidelines for what your return price will be.

Mail
We will do our best to process your return quickly. Please allow 14-21 days. Refunds will be credited to the original purchasing credit card account number only. We do not exchange mailed-in returns.

Follow these directions to return by mail:

• Include all original packing materials, manuals and accessories with the product to avoid any additional fees.
• Include the return label (sent to you in the original shipment) with your product and indicate the reason for the return. We recommend you return items via UPS Ground or insured USPS for proof of delivery. We also recommend that you reuse the original shipping carton and packing materials.
• You are responsible for all shipping charges. However, you will be credited all reasonable and customary standard ground shipping charges relevant to that item if product was damaged, defective, or the wrong item was shipped. Please include the postal receipt in your return package.
• Please do not return items COD. Any charges incurred by IT Store for COD shipments will be subtracted from the amount of the returned item. You will be returned the difference. If the COD cost exceeds the value of the returned product, the credit card used for the original purchase will be charged for the remaining balance.
• Returns of gift with purchase items, quantity discounts and bundle purchases have specific guidelines for what your return price will be.
• Ship items to:
  IT Store
  865 Asp Ave.
  Felgar Hall 300
  Norman, OK 73019-1053

Please call the IT Store at 405-325-4785 if your return is:

• A computer or “Back To School” Bundle
• Any accessory delivered via special delivery
• An Enhanced Service Agreement

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The following departments and organizations are covered by Service Level Agreements (SLAs). These agreements are similar to Enhanced Service Agreements (ESAs) for university-owned computers except that they cover more than just one faculty, staff, or student member. For pricing and customization options, please contact IT Professional Services at 325-1925.

• Engineering - Students and Faculty
• Architecture - Students and Faculty
• Kappa Alpha Theta - Students
• Chi Omega - Students
• Alpha Gamma Delta - Students

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